The aim
To ensure managers identify skills needs in their teams, and act upon them in order to improve people's performance.

About the programme
The helping hand shows managers that understanding the need for coaching, and then learning how to coach, is an essential part of their jobs. In this amusing drama, a manager who knows nothing about coaching has plenty to learn.
The manager needs to identify which tasks a team member could take responsibility for, and coach him or her accordingly. He learns how to identify exactly where the need for coaching lies, how to conduct the coaching itself, and how to monitor the results.
This comprehensive programme shows how, with the right teaching, the manager is able to improve people's performance and motivation, and that coaching is an invaluable tool for helping individuals and the business develop together.

The benefits
- Valuable tool for all levels of management
- Supports courses on management and leadership skills
- A clear structure for learning coaching skills
- Uses the proven right-way, wrong-way approach

The aim
The rules to follow to teach people in your care how to do a job.

About the programme
You'll soon get the hang of it is the definitive programme on the techniques of one-to-one training. Written and presented by Hugh Laurie, it looks at both the theory and practice of training in a typically humorous and memorable fashion.
It explains how important it is for managers and team leaders to have the skills to teach people in their care. It introduces a variety of scenarios - in a warehouse, an office, a hotel and even a dentist's surgery - to demonstrate the psychology of why people want to learn and then how to help them.
Managers must undertake careful preparation and understand what is to be taught, and to whom the teaching is to be given. The lessons show how to put the training into context, break the process into digestible chunks, and ensure the trainee practises at every step. This must be followed by praise and encouragement, and with a review at every stage of progress.
As Hugh Laurie points out: "It's human nature to want to learn; the desire is already there. A trainer's job is to give it a nudge every now and then."

The benefits
- Introduces teaching skills to people with staff responsibilities
- Well-structured lessons with visual examples
- Various scenarios that are easy to relate to
- Highly watchable, highly engaging